Specializing in call center optimization, Co-Pilot addresses the challenges of high turnover rates, script changes, and maintaining consistent agent performance. Discover how Co-Pilot enhances call center management:
Keeping Your Teams Informed and Engaged
Ensure alignment with corporate strategies by keeping the team informed with real-time updates and guidance in areas that typically present challenges. Co Pilot gives you the opportunity to drive the behaviors that impact performance reviews.
Unifying Best Practices
Co-Pilot facilitates the capture and dissemination of best practices from top-performing agents across your call center. Workflow rules ensure these practices are shared effectively, maintaining service quality amid high turnover rates.
Precision Targeting
Deliver critical updates precisely to Permission Sets, Groups, Profiles, or Roles with Co-Pilot. This targeted approach reduces information overload and ensures timely, relevant communication.
On-the-Spot Guidance
Co-Pilot provides real-time guidance directly within records, based on predefined workflow criteria. Agents receive immediate updates as they access relevant information, enhancing their ability to handle customer interactions effectively.
Versatile Content Delivery
From text and images to video, Co-Pilot supports various content formats for comprehensive and engaging training. Easily deliver step-by-step directions, product updates, and sales scripts to agents.
Streamlined Onboarding and Development
Accelerate agent onboarding with Co-Pilot's tailored content delivery based on tenure. Evolving guidance as agents gain experience enhances productivity and reduces training costs.
Minimizing Downtime for Updates
Enables delivering script changes and critical information directly to agents. in real-time, as changes unfold via Co-Pilot = operational continuity without disrupting floor operations.
Boosting Adoption Rates
Integrate Co-Pilot into agents' workflows to enhance adoption of new processes and tools. Intuitive guidance and training reduce resistance to change, improving overall proficiency.
Conclusion
Co-Pilot optimizes call center operations with targeted guidance on any object. Empower agents to navigate challenges effectively and maintain high performance in a dynamic environment.
On-the-Spot Guidance: Co-Pilot provides real-time guidance directly within records, based on predefined workflow criteria. Agents receive immediate updateBoost adoption rate
Targeted guidance
Empower agents to navigate challenges effectively and maintain high performance in a dynamic environment.
Deliver text and images to video instruction/guidance
Precision Targeting: Deliver critical updates precisely based on Permission Sets, Groups, Profiles, or Roles reduces information overload and ensures timely, relevant communication.
Keep your team informed with real-time updates and guidance in areas that historically presented challenges.